Covid-19 updates for Le RIVINO's customers
Along with the safety of our employees, our priority is to continue supporting loyal Le RIVINO's online customers. We think that it's especially important during these times.
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
Summary
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.
We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
Latest update
May 24, 2021
Our production times are still taking longer than usual and we're not as quick to respond to chats and emails.
We're experiencing an increase in orders and newly registered customers similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can't scale up as quickly as we can during our peak season.
People are adjusting to new routines and returning to eCommerce, and weeks-long delays are being felt industry-wide. Here's what we're doing now to manage:
- We're increasing our capacity in Europe and continuing to route orders to where they'll be fulfilled most efficiently. Fulfillment times at our EU facility are currently shorter than in the US.
- Although fulfillment services are also experiencing delays, we're looking for more backup facilities to partner with both in the US and Europe.
- With social distancing measures in mind, we're cautiously hiring more teammates in departments where they're needed most.
The entire Le RIVINO's team is doing their best to keep up with demand so you can have your purchases as timely as possible, we appreciate you and thank you for your continued support and business.
Fulfillment estimate
| US (INCL. BACKUP) | MX | EU (INCL. BACKUP) | |
|---|---|---|---|
| DTG | 13-16 business days | - | 4-7 business days |
| Cut & sew | - | 12-16 business days | 11-14 business days |
| Neck gaiters & mask | 8-11 business days | 12-16 business days | 11-14 business days |
| Embroidery | 6-9 business days | - | 4-8 business days |
| Accessories | 3-6 business days | - | 3-6 business days |
| Home & living | 3-6 business days | - | 2-4 business days |
| T-Shirts | 6-9 business days | - | 2-4 business days |
Be prepared for delays
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
We're closely communicating with some of our partners to make sure they can supply us with adequate stock levels from their distributed networks. Consumers are generally more patient during this time, as even Amazon has expressed that it's experiencing delays of up to 1 month.
Estimates are current as of May 24, 2020.